York Dental Practice

COVID-19

Changes to how we are working

Urgent Care

We are prioritising appointments for our patients with urgent dental care requirements at this time, all routine appointments have been postponed.
If you have an urgent problem or need dental advice, please call us on 01904 692620.

Personal Protective Equipment (PPE)

The health and safety of our patients, and of our team, are always our highest priority. As such we will be wearing extra PPE. Please don’t be alarmed, we are still the same friendly, caring team that you have come to know.

Ventilation

To ensure the practice is well ventilated, windows will be open throughout the practice during your visit. During the cold weather we ask patients to be mindful of this as it can leave the rooms feeling colder than usual; however we are asking patients to not remove jackets once inside the surgery. 

Disinfection

After treating a patient, we are now required to leave the surgery empty for a period of time before cleaning the surgery. This means we are seeing fewer patients per day but this reduces the risk to both our patients and our team. It also means our appointments need to finish earlier in the day and appointments after 4pm for treatment may not always be possible.

Paperwork 

We are aiming to reduce paper documentation to patients to a minimum, moving to digital where possible. We have introduced the patient portal for all of your pre-visit documents and all after care documents will be sent to you via email unless a patient is unable to receive E-mails and requests an alternative. 

Changes to your arrival

Our doors are closed

The doors to the practice are closed and you will not be admitted to the practice unless you have a pre-booked appointment and part of the dental team have asked you to make your way inside.

Wait outside

If you have an appointment, you are asked to wait in your car on arrival. If you are walking to your appointment, or are travelling via public transport, please wait clear of the practice entrance. If you do require to wait inside the practice due to weather or medical reasons, we have a small number of seats available.

Our reception team will call you when we are ready to see you.

Do not arrive early

We ask that you arrive on time to your appointment, but that you avoid arriving early.

Do not bring any belongings

Please do not bring any non-essential belongings into the practice, such as coats, bags or shopping. 

Attend alone where possible

Where possible please attend alone. If you are under 16 a parent or guardian will need to attend with you. If you require assistance a chaperone may attend with you.

Changes to your visit

Escorting Nurse

You will greeted by a dental nurse at the entrance. They will guide you through you visit to the practice.

Covid -19 assessment

Prior to each visit you will be asked to complete an online assessment, which will ask you if you have any symptoms of covid-19 or is you have been asked to self isolate. You will also be asked to confirm this on arrival by one of the team.

Please do not attend the practice if you have any symptoms of Covid-19 or you have been in contact with anyone with symptoms.

Hand sanitiser

We require all patients to use hand sanitiser on entry to them practice.

Masks

Children over 5 and adults, unless there is a medical exemption, should wear masks on entry to the practice and when travelling through the practice before and after their appointment.

Do not touch

Please refrain from touching any surfaces in the practices, this includes doors and walls. We also encourage you not to touch the hand rails when using the stairs, however we appreciate this is not always possible. An escorting nurse will help you through the practice and open any doors along the way

Toilets Facilities Restricted

The facilities at the practice are at limited capacity and would encourage you to use facilities prior to your visit.

Payment

We ask that all payments are made either over the telephone, or via contactless payment when booking the appointment. We are not currently accepting cash payments.