York Dental Practice operates the following patient related policies;

Failure to Attend/Short Notice Cancellation of NHS Appointments Policy

If you are unable to keep an appointment, you must let us know as soon as possible.

If 2 or more appointments are missed or cancelled with less than 24 hours’ notice within a 12 month period, we may remove you from the NHS list, and would no longer be able to provide NHS treatment for you.

The NHS does not currently allow a missed appointment fee to be taken.

Failure to Attend/Short Notice Cancellation of Private Appointments Policy

If you are a private patient of the practice, and you are unable to keep an appointment, you must let us know as soon as possible.

The practice may make a charge for an appointment that was missed or cancelled without 24 hours’ notice. The current charge is £1 per minute of appointment time (e.g. 20 minute hygienist appointment would incur £20 missed appointment fee).

Open Course of NHS Treatment Policy

If you do not complete a course of treatment with the practice, after a period of 6 weeks from your last appointment and if no further appointments are scheduled, the course of treatment will be deemed to be complete.

Once a course of treatment is deemed to be complete it is submitted to the NHS

If you decide at a later date you would like to return for treatment a new examination will be required prior to treatment and further NHS fees may be applicable.

Open Course of Private Treatment Policy

Quotations for Private treatment are valid for 6 weeks after assessment.

If you do not book for treatment within this time frame the dentist may need to review your treatment plan.